Women of CX

Chilling tales of past lives

Happy Halloween!  Or at least, almost Halloween! If you’ve been hanging out with us over here at Chief Customer for a while, you know how much we love Halloween. In past years, we’ve talked about our Haunted House of Horrors (Customer Experience Horrors that is!) and we occasionally reprise our Deadly Sins Series. This year, …

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The future of work

If you’ve been hanging out with us for any amount of time, you know what we believe: Real-life practice beats theory every time. #EXdrivesCX . No Culture, No Customer. #CXandLove go hand in hand. And our newest belief, one that’s always been core to what we practice, but has become even more important in current …

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Great Recession Learnings That Can Be Applied to Your Post-Pandemic CX

Today’s post is a collaboration by this great team: Ingrid Lindberg and Annette Franz, CCXP, with insights from CX leaders who’ve lived it! You’ll find this post on Annette’s site, as well. In 2008, Ingrid Lindberg was in a newly formed role (Customer Experience Officer, or CXO) at a Fortune 100 company, charged with designing and …

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red heart graphic

#CXandLOVE at 34,000 feet

If you’ve been hanging out with us here at Chief Customer, you know our belief structure around #EXdrivesCX.  We’ve been talking about the importance of — and the impact that — the employee experience has on the customer experience for years. It is so far beyond “treat your employees well and they’ll treat your customers …

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