Customer Experience Strategy

How To Improve Customer Experience

How you treat your customers and how you are perceived in the marketplace is essential to your company’s success. The key to winning is Customer Experience. Excellent Customer Experience equals happy customers, happy customers equal loyal customers and customers who are happy with and loyal to you will spread the word that your company is

How To Improve Customer Experience Read More »

what is customer experience management

What is Customer Experience

Although people have been talking about Customer Experience for almost 20 years now (where does time go?!?) – one of the questions I get asked the most is simply: What is Customer Experience? Our Definition: Customer Experience is the sum of all interactions a person has with a brand over their lifetime.  It is big.

What is Customer Experience Read More »