I just wanted to say an absolutely HUGE thank you. Your keynote was uplifting, energetic and frankly, so on-point!

Ingrid was the keynote speaker for a conference I was organizing for Access Health CT, and she could not have been more of a joy to work with. Throughout the whole experience, Ingrid's positive energy and her expertise in what she does shone through.

Ingrid is the most amazing keynote speaker, our survey results after her speech were phenomenal. Her ability to be ‘real’ and convey a powerful message through humor & storytelling is powerful! Ingrid’s ability to articulate the customer’s experience through relatable real life examples keeps the audience engaged.

I'm always wowed and inspired by her presentations. She does a great job combining culture and CX.

I wrote down everything she said. I loved her BUILD model. Very entertaining, very informative and actionable.

I was personally inspired by Ingrid's content and immediately began assessing all of the broken bits at our companies as a result!

I always find her insights and advice to be such a welcome change from the cluttered and complicated offerings

She knows how to captivate her audience.

Ingrid was a powerful and motivational speaker!

Ingrid was engaging and really drove home the need for experience to be at the forefront.

Engaging and relevant.

Ingrid was great!

Ingrid Lindberg

Meet Ingrid

Serial Customer Experience Officer 

Ingrid Lindberg is a serial Customer Experience Officer (CXO). As the first person to hold the title of CXO, she has been transforming companies with her approach to customer experience for 20 years. Her work has spanned the Fortune 500 - including Finance, Healthcare, CPG, Telco and Retail, working with companies to create differentiating customer experience strategies and cultures. She most recently was the President of Kobie Marketing, a leader in loyalty marketing.

She’s a global keynote speaker, an author and through her company, Chief Customer, acts as a guide to organizations as they drive their customer experience strategies and people-centric culture changes.


See why Ingrid gets such positive feedback, favorable reviews, and is often quoted for saying super interesting stuff.

STRIDE 2017 – Design Experience

UX WEEK – Designing Enterprises

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The Three Cs of Customer Experience
No Culture, No Customer!
Creating Trust in the Consumer Journey
Creating a Superhero Workforce!
Being the Only Set of Ta-Tas at the Table

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