Podcasts

TOUCH POINTS – Defining and Realizing Consumer Centricity in Health Care

There's nothing more personal than health. Yet health care is notoriously consumer-unfriendly, making the industry an increasingly glaring outlier as industries like retail transform the customer experience — and consumer expectations. Customer experience expert Ingrid Lindberg hopes to close that gap. A veteran of Cigna and Prime Therapeutics, Lindberg says great consumer experience is fundamentally about delivering on the expectations a given brand has set for its customers. Learn what Ingrid teaches companies about to build trust, how she feels about her own health insurance customer experience, why Delta (the airline, not the virus) is winning right now, and how to — in her words — "make health care human."

Empowering Women Podcast: Ingrid Lindberg, Founder and CEO of Chief Customer

Ingrid Lindberg talking about her journey to becoming a bad-ass girl boss and the World's first CXO

Tips for Telehealth Practitioners and Providers

Anatomy of a Customer Experience Team

How to Build a Customer Experience Strategy

Customer Centric Culture

Customer Experience Metrics

Customer Experience and Analytics

Customer Lifetime Value Modeling

UX IX UI CX – Demystifying the Acronyms of Design

Successful Voice of Customer Programs

Personas and Customer Experience

State of Customer Experience Management

Chief Customer guides you in developing a customer experience program that impacts every piece of your organization, transforming your business results.

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