Podcasts
TOUCH POINTS – Why The Employee Experience Is Everything In Health Care
Customer experience is only as good as the employees who deliver it. In this episode, Wellframe's Michele Gabron and Chief Customer's Ingrid Lindberg describe their vision for employee experience, including efforts to create authentic connection and the importance of fair compensation. They describe bright spots, explain why it's long past time for a life-work balance paradigm, and share thoughts for leaders whose teams have worked the front lines of the pandemic.
TOUCH POINTS – Defining and Realizing Consumer Centricity in Health Care
There's nothing more personal than health. Yet health care is notoriously consumer-unfriendly, making the industry an increasingly glaring outlier as industries like retail transform the customer experience — and consumer expectations. Customer experience expert Ingrid Lindberg hopes to close that gap. A veteran of Cigna and Prime Therapeutics, Lindberg says great consumer experience is fundamentally about delivering on the expectations a given brand has set for its customers. Learn what Ingrid teaches companies about to build trust, how she feels about her own health insurance customer experience, why Delta (the airline, not the virus) is winning right now, and how to — in her words — "make health care human."
Empowering Women Podcast: Ingrid Lindberg, Founder and CEO of Chief Customer
Ingrid Lindberg talking about her journey to becoming a bad-ass girl boss and the World's first CXO
Tips for Telehealth Practitioners and Providers
Anatomy of a Customer Experience Team
How to Build a Customer Experience Strategy
Customer Centric Culture
Customer Experience Metrics
Customer Experience and Analytics
Customer Lifetime Value Modeling
UX IX UI CX – Demystifying the Acronyms of Design
Successful Voice of Customer Programs
Personas and Customer Experience
State of Customer Experience Management
TOUCH POINTS – Defining and Realizing Consumer Centricity in Health Care
There's nothing more personal than health. Yet health care is notoriously consumer-unfriendly, making the industry an increasingly glaring outlier as industries like retail transform the customer experience — and consumer expectations. Customer experience expert Ingrid Lindberg hopes to close that gap. A veteran of Cigna and Prime Therapeutics, Lindberg says great consumer experience is fundamentally about delivering on the expectations a given brand has set for its customers. Learn what Ingrid teaches companies about to build trust, how she feels about her own health insurance customer experience, why Delta (the airline, not the virus) is winning right now, and how to — in her words — "make health care human."
Empowering Women Podcast: Ingrid Lindberg, Founder and CEO of Chief Customer
Ingrid Lindberg talking about her journey to becoming a bad-ass girl boss and the World's first CXO
Tips for Telehealth Practitioners and Providers
Anatomy of a Customer Experience Team
How to Build a Customer Experience Strategy
Customer Centric Culture
Customer Experience Metrics
Customer Experience and Analytics
Customer Lifetime Value Modeling
UX IX UI CX – Demystifying the Acronyms of Design
Successful Voice of Customer Programs
Personas and Customer Experience
State of Customer Experience Management
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