How To Improve Customer Experience

How you treat your customers and how you are perceived in the marketplace is essential to your company’s success. The key to winning is Customer Experience. Excellent Customer Experience equals happy customers, happy customers equal loyal customers and customers who are happy with and loyal to you will spread the word that your company is

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what is customer experience management

What is Customer Experience

Although people have been talking about Customer Experience for almost 20 years now (where does time go?!?) – one of the questions I get asked the most is simply: What is Customer Experience? Our Definition: Customer Experience is the sum of all interactions a person has with a brand over their lifetime.  It is big.

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Women of CX

Chilling tales of past lives

Happy Halloween!  Or at least, almost Halloween! If you’ve been hanging out with us over here at Chief Customer for a while, you know how much we love Halloween. In past years, we’ve talked about our Haunted House of Horrors (Customer Experience Horrors that is!) and we occasionally reprise our Deadly Sins Series. This year,

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The future of work

If you’ve been hanging out with us for any amount of time, you know what we believe: Real-life practice beats theory every time. #EXdrivesCX . No Culture, No Customer. #CXandLove go hand in hand. And our newest belief, one that’s always been core to what we practice, but has become even more important in current

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