CX Basics

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#CXandLOVE at 34,000 feet

If you’ve been hanging out with us here at Chief Customer, you know our belief structure around #EXdrivesCX.  We’ve been talking about the importance of — and the impact that — the employee experience has on the customer experience for years. It is so far beyond “treat your employees well and they’ll treat your customers

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Postcard

A Spooky Tale of Two Cities … no, really just a tale of how important service recovery is

#NailtheCXBasics. We’ve been covering a lot of the basics this year — because we believe that they are key to any strong Customer Experience program. We’ve talked about language, design, strategy and metrics.  We’ve also talked a ton about culture over here at Chief Customer. As a matter of fact, we were talking about the

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