Stop Jargon

Let’s all agree that NO JARGON is a good thing. Customers sure do.

Back to basics post #3 … If you’ve ever heard me speak, you’ve seen me put up this quote from Harry Potter: “Words are our most inexhaustible form of magic” I figured out really early on that clear communication is a key driver of customer experience. When you journey map, or future state map, or …

Let’s all agree that NO JARGON is a good thing. Customers sure do. Read More »