mission

The Fourth Step to Building a Customer Experience Strategy – Redefine Your Mission Statement

In this series, I’ll be talking about the 5 steps to building a differentiating customer experience strategy. The Customer Experience Strategy is a part of the Competency pillar within the Three Cs Framework I introduced in 2010 – Competency, Credibility and Culture. The 5 steps to building a customer experience strategy. Step 1: Understand Corporate …

The Fourth Step to Building a Customer Experience Strategy – Redefine Your Mission Statement Read More »

The Second Step to Building a Customer Experience Strategy – Who are you as a Company?

In this series, I’ll be talking about the 5 steps to building a differentiating customer experience strategy. The Customer Experience Strategy is a part of the Competency pillar within the Three Cs Framework I introduced in 2010 – Competency, Credibility and Culture. The 5 steps to building a customer experience strategy. Step 1: Understand Corporate …

The Second Step to Building a Customer Experience Strategy – Who are you as a Company? Read More »