Month: May 2015

Asking the right questions. Why is a chili called a “chili” – when we all know it is really hot!

Asking the right questions. Why is a chili called a “chili” – when we all know it is really hot! I’m fascinated by the number of people that are still trying to get a pulse on their business by asking how satisfied people are. Your satisfied customers are satisfied. Leave them be. Let’s focus on …

Asking the right questions. Why is a chili called a “chili” – when we all know it is really hot! Read More »

Set your path, plan your work and measure!

There is no single  magic formula to building a customer experience that works for every business. But based upon the work that I have done, and measuring results, I’ve found three common steps will put you on the right path to building a solid customer experience solution: